Return & Refund Policy
Last Updated: June 2026
At ZARHAM CHOICE, customer satisfaction is our priority.
Return Eligibility
You may request a return or replacement if:
-
The product arrives damaged or defective.
-
You receive the wrong item.
-
The item is significantly different from its description.
To be eligible, you must contact us within 7 days of receiving your order and provide clear photos of the issue.
Non-Returnable Items
We do not accept returns for:
-
Change of mind purchases
-
Incorrect orders placed by the customer
-
Used, damaged, or altered products
-
Personalized or customized items
Refund Process
Once your request is reviewed and approved, refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on your payment provider.
Replacement Orders
In eligible cases, we may send a replacement product instead of issuing a refund.
Shipping Costs
Shipping charges are generally non-refundable unless the error was caused by us or our supplier.
Contact Us
For return or refund requests, please contact us with your order number and supporting photos.