Return & Refund Policy

We offer a 7-day return policy. You have 7 days from the day you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition in which you received it, unused where applicable, with its original packaging, tags, accessories and proof of purchase.

We accept returns for:

• Items that are defective, damaged, incorrect or materially different from what was ordered.
• Change of mind — including if you ordered the wrong size, colour, model or variant, or simply no longer want the product.

To start a return, contact us at info@zarhamchoice.com or on WhatsApp +971 58 167 1074 within 7 days of receiving your order, quoting your order number.

Please do not send an item back before receiving authorisation from Zarham Choice. Return instructions and the correct return address will be provided once your request has been reviewed and approved.

Damaged, Defective or Incorrect Items

Please inspect your order on arrival and contact us as soon as possible if:

• The item is defective or damaged.
• You received the wrong product.
• The item is missing essential parts or accessories.
• The product does not match what you ordered.

Send us your order details along with clear photos or a short video showing the issue, so we can assess the claim and agree the right resolution quickly.

Return Shipping Costs

• If the fault is ours — the item is defective, damaged in transit, incorrect or incomplete — Zarham Choice covers the full cost of return shipping. You pay nothing.
• If you are returning for change of mind — the cost of return shipping is the customer's responsibility, and the original delivery fee (where one was paid) is not refunded.

Returns sent without prior authorisation may not be accepted.

Non-Returnable Items

Some products cannot be returned because of their nature:

• Personal-care and beauty products once opened or used, for health and hygiene reasons.
• Products damaged through misuse, improper handling, accident or normal wear and tear.
• Products returned without their original packaging, accessories or components where these are needed to assess the return.
• Customised or personalised products.
• Gift cards.
• Any product clearly identified as non-returnable on its product page.

Exchanges

Where an item is confirmed to be defective, damaged or incorrect, we will arrange a replacement wherever stock allows. If a replacement is not available, we will issue a full refund instead. For change-of-mind requests, we recommend returning the item for a refund and placing a new order.

Order Cancellations

Orders can be cancelled free of charge at any time before dispatch. Please contact us as soon as possible if you wish to cancel. Once an order has been dispatched, the return process above applies.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been approved.

As our orders are paid by Cash on Delivery, approved refunds are issued by bank transfer to your nominated UAE bank account.

Refunds are normally processed within 7 business days of approval.

Where the return is due to a fault on our side, any delivery fee you paid is refunded in full along with the price of the item.

You may be asked to provide accurate UAE bank account details so the refund can be processed. Zarham Choice is not responsible for delays caused by incorrect or incomplete bank details provided by the customer.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: info@zarhamchoice.com
WhatsApp: +971 58 167 1074

We recommend contacting us before sending any product back, so we can give you the correct return instructions.